Terms & Conditions Applicable
· All rates mentioned on the brand website are on per room per night.
· For all extra usages Direct Payment would be collected from the guest.
· It is the sole discretion of our Management to release the blockings without prior notice, in the event of non-receipt of payment deposit within the time period agreed.
· If a booking is done without advance payment and with due payments on arrival, the hotel has a right to refuse rooms in event of non- payment of advance/amount agreed during confirmation.
· Our hotel management shall not be held responsible for any refusal of accommodation occurred due to non-receipt of “proper reservation” through our sales office (CRS) and timely payments. Guests are requested to cross check their reservations with our sales offices immediately after booking it with any online portal.
· No refunds will be made due to lost days, as a result of adverse travelling conditions due to weather, etc.
· Hotel management has the right to offer an alternate or similar accommodation in case of an over-booking situation or on non-availability of rooms due to whatsoever reasons due to reasons beyond their control.
· Our hotels cannot be held responsible for any miss happening/damage/injury/loss of life during any indoor/outdoor activity during the stay/during transit/before check in or after check out.
· Smoking & spitting is prohibited in the public areas like restaurant, public toilets etc.
· Internet service/Wi-Fi service (wherever available) are made available at the discretion of hotel.
· Drivers are strictly not permitted to enter any guest areas in the hotel without permission of the hotel manager.
· Any damages to the room equipment, such as electrical appliances, mirror/glass panes, door locks, or furniture and any damages like breakage of cutlery and other utensils and damage of any kind, in the hotel premises has to be paid by the guest or group in charge, there and then at the property.
· Accompanying Maid/Baby Sitter/Servant can stay in the guest room on chargeable basis. Hotels do not provide separate accommodation for the Maid/Baby sitter/Servant for security reasons.
· Check in time is 1200 hrs & check out time is 1100 hrs, unless specified. Late checkout beyond 1900 hrs will be charged at 50% of the per night rate. Further delayed beyond 2100 hrs, will be charged full day.
· CP - Bed & Breakfast, MAP - Bed, Breakfast & One major meal, AP - Bed, Breakfast, Lunch & Dinner. Guests are requested to kindly read and observe the buffet meal timings, mentioned at the reception in hotel.
· All extra services, other than the above inclusions are chargeable as per hotel’s rate card.
· Hotel/Hotel’s management has sole discretion to change/amend/alter rates & inclusions without notice, during long weekends/festive periods/New year/Christmas period.
· In case of non–payment at check out, the hotel has the right to take proper measures and can involve local authorities in resolving matter of this kind.
· For any TDS deducted in group bookings by the agent/corporate, a certificate has to be issued 3 months before the tax filing months.
· The taxes mentioned above are as per current Government applicable taxes. Any hike in taxes by the government will be payable by the client.
· Rights of admission are reserved. Our hotels have the authority to refuse accommodation to a guest in event of misbehavior, excessive drunken state, scanty baggage or without proper identification. Pets are strictly not allowed in the hotels.