Terms & Conditions Applicable
· All rates mentioned on the brand website are on per room per night.
· For all extra usages Direct Payment would be collected from the guest.
· It is the
sole discretion of our Management to release the blockings without prior
notice, in the event of non-receipt of payment deposit within the time period
agreed.
· If a
booking is done without advance payment and with due payments on arrival, the
hotel has a right to refuse rooms in event of non- payment of advance/amount
agreed during confirmation.
· Our hotel
management shall not be held responsible for any refusal of accommodation
occurred due to non-receipt of “proper reservation” through our sales office
(CRS) and timely payments. Guests are requested to cross check their
reservations with our sales offices immediately after booking it with any
online portal.
· No refunds
will be made due to lost days, as a result of adverse travelling conditions due
to weather, etc.
· Hotel
management has the right to offer an alternate or similar accommodation in case
of an over-booking situation or on non-availability of rooms due to whatsoever
reasons due to reasons beyond their control.
· Our hotels
cannot be held responsible for any miss happening/damage/injury/loss of life
during any indoor/outdoor activity during the stay/during transit/before check
in or after check out.
· Smoking
& spitting is prohibited in the public areas like restaurant, public toilets
etc.
· Internet
service/Wi-Fi service (wherever available) are made available at the discretion
of hotel.
· Drivers
are strictly not permitted to enter any guest areas in the hotel without
permission of the hotel manager.
· Any
damages to the room equipment, such as electrical appliances, mirror/glass
panes, door locks, or furniture and any damages like breakage of cutlery and
other utensils and damage of any kind, in the hotel premises has to be paid by
the guest or group in charge, there and then at the property.
· Accompanying
Maid/Baby Sitter/Servant can stay in the guest room on chargeable basis. Hotels
do not provide separate accommodation for the Maid/Baby sitter/Servant for
security reasons.
· Check in
time is 1200 hrs & check out time is 1100 hrs, unless specified. Late
checkout beyond 1900 hrs will be charged at 50% of the per night rate. Further
delayed beyond 2100 hrs, will be charged full day.
· CP - Bed
& Breakfast, MAP - Bed, Breakfast & One major meal, AP - Bed,
Breakfast, Lunch & Dinner. Guests are requested to kindly read and observe
the buffet meal timings, mentioned at the reception in hotel.
· All extra
services, other than the above inclusions are chargeable as per hotel’s rate
card.
· Hotel/Hotel’s
management has sole discretion to change/amend/alter rates & inclusions
without notice, during long weekends/festive periods/New year/Christmas period.
· In case of
non–payment at check out, the hotel has the right to take proper measures and
can involve local authorities in resolving matter of this kind.
· For any
TDS deducted in group bookings by the agent/corporate, a certificate has to be
issued 3 months before the tax filing months.
· The taxes
mentioned above are as per current Government applicable taxes. Any hike in
taxes by the government will be payable by the client.
· Rights of
admission are reserved. Our hotels have the authority to refuse accommodation
to a guest in event of misbehavior, excessive drunken state, scanty baggage or
without proper identification. Pets are strictly not allowed in the hotels.